Frequently Asked Questions

FAQ

Android iOS
  • Where are the encrypted files?

    The encrypted files are stored in the folder .galleryvault_DoNotDelete_*** of all the storages of your device.



    Note: You may not be able to see the folder because the folder whose name starts with a dot is a hidden folder. You need to configure your file explorer to show hidden folders.

    There may be more than one storage in your device and and the encrypted file will be stored in the same storage as the original file.
    For example, if you have an SD card installed in your device, you probably have two storages. If your picture is stored in the SD card, the encrypted file will be in the same SD card too.

  • How to make sure my files never be lost?

    1. DO NOT delete, rename or move the folder .galleryvault_DoNotDelete_*** or any file in it.



    2. When an app is uninstalled, some files cleaning tool (E.g. Clean Master) may notify you to delete the files generated by the app. If you want to uninstall Gallery Vault temporarily and use it later, make sure do not confirm to delete when a dialog jumps asking you whether to delete the files generated by Gallery Vault.

    3. If you are using some cleaning tool, please make sure not to delete any files of Gallery Vault.
    4. If you want to change your device or factory reset your device or change the SD card, please backup your files first(Refer to the upper section "How to backup and restore").

  • How can I find my files back if they are lost?

    Please read the section "How to make sure my files never be lost" and make sure you haven't deleted the folder .galleryvault_DoNotDelete_***.

    Please make sure you have installed the latest version.

    • If you have copied the .galleryvault_DoNotDelete_*** folder from other devices, remember to copy all the .galleryvault_DoNotDelete_*** folder in all the storages. You can refer to How to Backup and Restore.
    • Go to Setting and tap Find Lost Files.
    • If you have backed up before, please restore it back. You can refer to How to Backup and Restore.

  • How to backup and restore?

    This is useful when you want to

    • change to a new device.
    • backup periodically.
    • factory reset and clear storage.

    Solution 1(Recommended)

    Backup:

    1. Go to Setting page and tap Backup to backup all your files.
    2. Connect your device to your computer and copy the folder GalleryVault_Backup to your computer.
    3. Delete the backup folder in your device to avoid duplication.

    Restore:

    1. Connect your device to your computer and copy the folder GalleryVault_Backup you have backed up from computer to the top directory of your device.
    2. Go to Setting page and tap Restore.

    Solution 2

    Backup:

    1. Find all the .galleryvault_DoNotDelete_*** folders in your device. Please refer to the upper section "Where are the encrypted files".
    2. Copy the .galleryvault_DoNotDelete_*** folder found in the previous step to some other devices, such as your computer. If there are more than one storage, copy each .galleryvault_DoNotDelete_*** folder in every storage.

    Restore:

    1. Make sure Gallery Vault is not installed in your new device. If it is installed, unhide all files added in Gallery Vault and uninstall Gallery Vault first.
    2. Copy the .galleryvault_DoNotDelete_*** folders you backed up in the upper "Backup" step to the storage of your new device.
      Don't forget to check all of your storages.
      Note:
      • If you have backed up more than one .galleryvault_DoNotDelete_*** folder but your new device has only one storage, please merge all the backed-up .galleryvault_DoNotDelete_*** folders into one and copy the merged one to the storage of new device.
      • If your new device has more than one storage, you can copy the .galleryvault_DoNotDelete_*** folder to one of these storages. The big one is better.
        Note: If your device's Android version is 4.4.2, you can only copy to the internal storage.
    3. Install and launch Gallery Vault, and a Restore dialog should show. Input your previous passcode and do the restore operation.
    4. If it doesn't work, you can go to setting and tap Find Lost Files to try to find the files you have copied into this device.

  • What can I do if I fail to launch Gallery Vault from Dialler?

    Due to the Android's mechanism, if you force stopping Gallery Vault in App Manager, Gallery Vault will fail to be launched from Dialer. If it occurs, you can launch Gallery Vault by tapping the "Manage Space" button in System App Detail Info page of Gallery Vault (System Setting->Apps->My Gallery). Once you launch it successfully, Gallery Vault will be able to start from Dialler again.

  • How to move my files to new device?

    Please refer to the section "How to backup and restore".

  • If Gallery Vault was uninstalled, can I find my pictures and videos back?

    Yes, you can! As long as you didn't delete the .galleryvault_DoNotDelete_*** folder(Refer to the upper section "Where are the encrypted files"), after installing Gallery Vault again, you can restore your files by inputting your previous passcode.

  • What can I do if I forgot my passcode?

    Please find the latest mail we send to you (by searching the keyword thinkyeah in your mail box), and follow the steps in the mail to reset your passcode.

    If you cannot find the mail, you can send another one by the following steps:

    • Launch Gallery Vault by tapping the "Manage Space" button in System App Detail Info page of Gallery Vault (System Setting->Apps->Gallery Vault).



    • Try to unlock and fail for 2 times, then a Forgot button will show.



    • Tap "Forgot" button and tap "Resend Auth Email" button in the dialog.



  • Why do I fail to add a file?

    1, If you add or share a file with some special file browser, Gallery Vault may not be able to recognize the file path. Please choose another way to add the file if this situation happens.

    2, Please make sure Gallery Vault has the permission to move the file to be added.

    3, Gallery Vault does not support adding on-line files, for example the files in Picasa or GoogleDrive, into Gallery Vault directly. Please download those files to local and then add them as normal files.